Refund Policy

Refund Policy

This Refund Policy applies to all purchases made through https://rezaywork.shop (the “Website”), including downloadable digital products and digital marketing services provided by Rezay Work (“we,” “us,” or “our”).

By completing a purchase or engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy, our Terms of Service, and our Privacy Policy.

1. Downloadable Digital Products – All Sales Final

Due to the nature of digital products (instant or near-instant delivery of downloadable files that cannot be returned or “unused”), all sales of downloadable digital products are final.

No refunds, returns, exchanges, or cancellations will be provided for any digital product once the order has been completed and access or download links have been made available to you, including (but not limited to) cases of:

  • Change of mind
  • Accidental purchase
  • Dissatisfaction with the content, design, or usefulness
  • Compatibility issues with your device, software, or systems
  • Failure to download the product within the available time window
  • Duplicate purchases

You are responsible for reviewing product descriptions, previews (where available), system requirements, and file formats before purchasing. Once payment is processed and the digital product is delivered or made accessible, the transaction is complete and non-refundable.

2. Digital Marketing Services

Refund eligibility for digital marketing services depends on the specific agreement, proposal, or statement of work in place:

  • Services not yet started: If you cancel before any work has begun and before any deliverables or access has been provided, you may be eligible for a full or partial refund at our sole discretion, less any non-recoverable costs already incurred.
  • Services in progress: Refunds (if any) will be calculated based on the portion of work already completed, time invested, and costs incurred. Completed milestones or deliverables are non-refundable.
  • Completed services: Once services have been fully delivered according to the agreed scope, no refunds will be issued.
  • Retainers or ongoing engagements: Cancellations are subject to the notice period and terms stated in your service agreement. Unused portions of a retainer may be refundable only as specified in that agreement (or at our discretion if not specified).

We strongly recommend reviewing the scope, timeline, and deliverables carefully before confirming any service engagement. Results from digital marketing activities are never guaranteed (see our Terms of Service).

3. Limited Exceptions

We may, at our sole discretion, consider a refund or credit only in the following rare circumstances:

  • A clear technical failure on our side that permanently prevents you from accessing a purchased digital product (and we are unable to resolve it after reasonable effort)
  • Duplicate billing or proven payment processing error on our part
  • Other exceptional cases we deem appropriate after review

Requests under this section must be submitted in writing within 7 days of the original purchase or the date the issue first occurred. Providing a refund in one case does not create an obligation to do so in others.

4. How to Request a Refund or Review

If you believe you qualify for an exception under Section 3, or if you have a question about a service-related payment, please contact us promptly at the email address below with:

  • Your order number or invoice reference
  • Date of purchase
  • Description of the issue
  • Any relevant screenshots or supporting information

We will review your request and respond within a reasonable timeframe. Approval of any refund is at our sole discretion.

5. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider without first contacting us is considered a violation of this Policy and our Terms of Service. In such cases:

  • We reserve the right to dispute the chargeback with evidence of delivery and the terms you accepted.
  • Your access to digital products or services may be permanently revoked.
  • We may pursue recovery of the disputed amount plus any associated fees.

We encourage you to contact us first so we can attempt to resolve any genuine issue.

6. Processing of Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times depend on your bank or payment provider and typically range from 5–15 business days after we initiate the refund.

7. Contact Us

For questions about this Refund Policy or to submit a refund review request, please contact:

Email: services@rezaywork.shop Website: https://rezaywork.shop

This Refund Policy is designed to be clear and protective of your digital product sales while remaining professional. The “all sales final” language for downloadable products is firm and covers the common reasons people request refunds.

Quick implementation notes:

  • Replace the email placeholder with your actual support address.
  • Make sure this page is linked clearly in the footer, checkout flow, and product pages so customers see it before purchasing.
  • Consider adding a short note on product pages such as: “Digital downloads are non-refundable. Please review the product description carefully before purchase.”